Frequently Asked Questions
What's the difference between HDR (Economy) and Images with Lighting (Premium)?
Here are visual examples of what a stills comparison is and a video comparison is. The settings on both are identical. The only difference is professional lighting. Notice how the professional lighting actually renders proper colours and less harsh shadows.
- What are your hours?
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We are Monday to Friday with shooting hours from 10am-3pm unless we are shooting authentic twilight. The rest of the day is reserved for editing.
- How much time notice do you need to schedule a shoot?
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We need a minimum of 24 hours. We will always do our best to schedule you in as soon as we can.
- When will I receive my Media after the shoot?
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You will receive everything by 5pm the next day of your shoot.
- What payment options do you accept?
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We accept Etransfer, Visa and Mastercard. Payments are due before we release all media. If products have been added on site we will bill after the session.
- Do you Travel?
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Yes we do travel. Cost to travel is $35 per hour, this does not include 407 fees which may be applied if we are in a busy season.
- Where are you located?
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We are located in Newmarket, Ont and travel.
- Do you have a cancellation policy?
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Cancellations made 4 hours or less before a scheduled shoot are subject to a $50 cancellation fee.
- What if I need to reschedule?
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Rescheduling is completely understandable. Please give us 24 hours notice.
- What if the weather is bad?
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This definitely happens and we would be happy to reschedule to the next best day.
- How long with the session last?
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Depending on the services ordered we will take anywhere from 30 minutes to more.
- You can photoshop that out, right?
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Yes we can photoshop 98% of things however this does come with an up charge depending on the time it takes.
- Do I need to be present during the photoshoot?
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While we love to see you and talk to you we don't need you to be there. We leave this up to you.
